A Proactive Local Area Network Management Program Provided by Computer Specialists, Inc.
- Quarterly onsite inspection of backup procedures to ensure reliable restoration of programs and data
- Quarterly onsite inspection of Anti-virus protection to ensure all PCs and servers are protected and updating properly.
- Remote backup of data and programs to CSI’s facility – provides offsite solution
- Clear Apps inventory – A report of all servers and workstations on the network. This is used to proactively advise the client on IT investment strategies. Information provided by this report includes the following –
- CPU (type & speed) and the amount of RAM installed
- Hard Disk Capacity (Total and Used)
- Operating system
- Network card and network driver version
- Printer inventory along with identification of users connected to each printer
- Various pertinent information – sound card, modem, etc….
Additional Priority Management Agreement Benefits
- Top priority over our Non-PMA clients
- Free phone support during normal business hours Monday – Friday 8:30AM-5:30PM
- Free loaner equipment for any inventoried equipment
- 20% reduction on CSI’s normal hourly billing rate for all services
- Current Non-Server hourly rate is $140.00 reduced rate is $112.00 per hour
- Current Server & Firewall hourly rate is $170.00, reduced rate is $136.00 per hour
- Hourly minimum for all on-site service calls reduced from 6 hours to 2 hours
- One year guaranteed price protection on labor rates and agreement charges