Priority Management Agreement

A Proactive Local Area Network Management Program Provided by Computer Specialists, Inc.

Priority Management Agreement

  • Quarterly onsite inspection of backup procedures to ensure reliable restoration of programs and data
  • Quarterly onsite inspection of Anti-virus protection to ensure all PCs and servers are protected and updating properly.
  • Remote backup of data and programs to CSI’s facility – provides offsite solution
  • Clear Apps inventory – A report of all servers and workstations on the network. This is used to proactively advise the client on IT investment strategies. Information provided by this report includes the following –
    • CPU (type & speed) and the amount of RAM installed
    • Hard Disk Capacity (Total and Used)
    • Operating system
    • Network card and network driver version
    • Printer inventory along with identification of users connected to each printer
    • Various pertinent information – sound card, modem, etc….

Additional Priority Management Agreement Benefits

  • Top priority over our Non-PMA clients
  • Free phone support during normal business hours Monday – Friday 8:30AM-5:30PM
  • Free loaner equipment for any inventoried equipment
  • 20% reduction on CSI’s normal hourly billing rate for all services
    • Current Non-Server hourly rate is $140.00 reduced rate is $112.00 per hour
    • Current Server & Firewall hourly rate is $170.00, reduced rate is $136.00 per hour
  • Hourly minimum for all on-site service calls reduced from 6 hours to 2 hours
  • One year guaranteed price protection on labor rates and agreement charges