Priority Management Agreement

A Proactive Local Area Network Management Program Provided by Computer Specialists, Inc.

Quarterly onsite inspection of backup procedures to ensure reliable restoration of programs and data
Quarterly onsite inspection of Anti-virus protection to ensure all PCs and servers are protected and updating properly.
Remote backup of data and programs to CSI’s facility – provides offsite solution
Clear Apps inventory – A report of all servers and workstations on the network. This is used to proactively advise the client on IT investment strategies. Information provided by this report includes the following –
- CPU (type & speed) and the amount of RAM installed
- Hard Disk Capacity (Total and Used)
- Operating system
- Network card and network driver version
- Printer inventory along with identification of users connected to each printer
- Various pertinent information – sound card, modem, etc….

Additional Priority Management Agreement Benefits

Top priority over our Non-PMA clients
Free phone support during normal business hours Monday – Friday 8:30AM-5:30PM
Free loaner equipment for any inventoried equipment
20% reduction on CSI’s normal hourly billing rate for all services
- Current Non-Server hourly rate is $140.00 reduced rate is $112.00 per hour
- Current Server & Firewall hourly rate is $170.00, reduced rate is $136.00 per hour
Hourly minimum for all on-site service calls reduced from 6 hours to 2 hours
One year guaranteed price protection on labor rates and agreement charges

“MJK Construction, Inc. would like to take this opportunity to thank you got the outstanding job you have done developing our website.

You creatively brought together all of the details that make our web page both interesting and informative. Our web site was up and on line in just a couple of weeks. You were very quick and provided excellent customer service.

It is a pleasure to do business with you, and we would recommend you to anyone looking for your services.”

Pamela Lawrence, CEO

MJK Construction, Inc.

http://www.mjkconstruction.com/

09/29/1999

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MJK Construction, Inc.

http://www.mjkconstruction.com/

09/29/1999

“After evaluating several service organizations, Computer Specialists, Inc. presented the best comprehensive solution to our needs. They were able to service all of our existing equipment, and provided the four hour response time and weekend coverage we required—all at a reasonable price.

CSI has consistently provided outstanding service, and has followed up every service trip with a phone call to insure our satisfaction. They are flexible and have accommodated the Queen Mary/ Spruce Goose in numerous concerns from minor software issues to major purchases”

Ron Ward, Information Systems Supervisor

Queen Mary & Spruce Goose

http://www.queenmary.com

"I am writing to let you know how happy I was with your company and especially Tong. Our office needed to replace our network in a hurry due to the busy “tax season” approaching quickly. I called your office and Tong came out within hours and assessed the problem we were having. I was a little nervous about having our system down for a week and dealing with all the headaches we had last time we used another company to replace our network.

To my surprise Tong was able to transfer all of our files and make the change over to the network with virtually no problems and most important “stress free”. He was professional, courteous and had a sense of humor with me during this nerve-racking time. You should be proud to have a wonderful employee like Tong.

Furthermore, I want to send a special thanks to Bill Wampler for forwarding me the quote for the new computer and setting up the purchase in such a timely matter…… I really appreciate it!

Happy holidays and thanks for all your help!!!!"

Colleen B.S., CBS/cpb

Bernard G. Boyle, Certified Public Accountant, INC.

12/12/2006

"As the President of BSC it is always a pleasure when we have a vendor that deserves a letter of recommendation. Recently our company relocated to a larger facility and we needed to expand and upgrade our computer system.

Several of BSC’s key staff had worked with Computer Specialists, Inc. (CSI) while employed by a previous company. When we addressed our software and hardware needs they strongly recommended that we work with CSI to help evaluate our needs and the best possible solutions. I might add that we are a small company with limited financial resources and simply not in a position to take any risk in selecting a computer system for our growing business. I am taking the time to write today because your company’s performance has exceeded our expectations. The work was performed on time, in a professional manner and you have been there to answer our question when they arose after we were up and running.

CSI’s application engineer recommended an optimum hardware package to meet our present needs. The package recommended also allows us to upgrade and expand our system to meet future requirements. His knowledge on AutoCAD allowed us to match CSI’s recommended hardware to our existing engineering design software.

CSI’s professionalism, pricing and technical knowledge makes your company an important partner for our company and our anticipated growth. Again we thank CSI for a job well done."

Don Duffy, President

Bus Services Corporation

"I am writing to you to let you know about one of your employees, Tong Mai. Since we switched to CSI, our system seems to be operating much better and a lot has to do with Tong. He has been such a pleasure to work with and he is extremely knowledgeable with figuring out what our problems are and correcting them in a timely manner. I am certain that when I call him, he will have an answer to my questions and is willing to go that extra mile to make sure we are operating smoothly.

He really deserves to know how much he is appreciated by Cal Select Builders and that he is an asset to your company. Give him a huge raise!!! He is worth it."

Gayle Newton, Controller

Cal Select Builders, Inc.

http://www.calselect.com/

06/25/2003

"Our office has been associated with John Doran and Computer Specialists, Inc. (CSI) for the past twelve to fourteen years when they came to our rescue after a bad first experience (short) with another company. We have had an excellent working relationship with their entire staff ever since.

CSI made our transformation to computers a very comfortable experience considering no one on our staff was familiar with them. They have also gone above and beyond even our expectations in working with our software company. We always feel that our needs are a priority to them and their personal visits and phone calls when problems do arise have always been appreciated.

We recently purchased new computers in order to bring our entire system to Y2K compliant. Once again CSI worked patiently and diligently with our software company in order to shorten our down-time as much as possible and give us a smooth change-over.

Working with a friendly and knowledgeable staff has been our pleasure. We would not hesitate to recommend CSI."

Polly Koger, Office Manager

Carl C. Chen, M.D., F.A.C.S., Inc.